If the Family Allowance has been canceled, this does not mean that you have lost the benefit forever. In many cases, it is possible reactivate payment correcting information in the Single Registry (CadÚnico) or proving that you still meet the program criteria.

The problem is that many families only discover the cancellation when the payment doesn't reach their account. But what should you do in this situation? How can you find out the reason for the blockage and ensure your benefit is reinstated? Here, I'll explain everything clearly and directly so you don't lose out on this vital money.

Why was Bolsa Família canceled?

THE cancellation of Bolsa Família can happen for several reasons, but the most common are:

1# Outdated registration – The government requires that data in the CadÚnico are updated at least every two years. If your family doesn't do this within the deadline, your benefit may be suspended.

2# Income above the permitted level – If your family income increased and exceeded the limit established by the program, your Bolsa Família may have been automatically canceled.

3# Children's school attendance not recorded – One of the criteria for continuing to receive the benefit is that children and adolescents must remain enrolled and attending school. If this information is not updated, payments may be interrupted.

4# Lack of health monitoring – Bolsa Família requires children to be vaccinated and pregnant women to attend prenatal care. Failure to meet these requirements may result in the benefit being suspended.

5# Change in family composition – If there is a change in the family (birth, death, change of residence), this must be reported in the CRAS. If the data is inconsistent, cancellation may occur.

6# Cross-referencing government data The government uses a system to verify the information declared in CadÚnico with other databases, such as the INSS (National Institute of Social Security) and the Federal Revenue Service. If inconsistencies are found, the benefit may be blocked.

Now that you know the main reasons for cancellation, see how to regularize the situation and start receiving Bolsa Família again.

How to reactivate Bolsa Família?

If your benefit was suspended or canceled, follow these steps to try to reactivate it:

1# Check your status

Before anything else, confirm whether Bolsa Família has actually been canceled or simply blocked. To do this, you can:

  • Access the Bolsa Família App (available for Android and iOS);
  • Consult by Caixa Tem App;
  • Enter the website of Federal Savings Bank;
  • Call Bolsa Família Call Center – telephone 121;
  • Go to the CRAS (Social Assistance Reference Center) of your city.

If the reason for cancellation is identified, you can proceed with the regularization.

2# Update your data in CadÚnico

If the cancellation occurred due to lack of update in the Single Registry, go to the CRAS with the following documents:

  • CPF or Voter Registration Card of the family member;
  • Identity document (ID, Birth Certificate, Marriage Certificate) of all family members;
  • Recent proof of residence;
  • Proof of income, if applicable.

Updating your data may take a few days to process, but it is essential for your family to become eligible for Bolsa Família again.

3# Regularize children's school attendance

If the problem is a lack of information about your child's school attendance, contact the school and request that it be updated in the government system. This can be done by the educational institution itself.

4# Prove health monitoring

If the cancellation occurred due to lack of updated vaccinations or prenatal care, go to Basic Health Unit (UBS) nearest and request a proof of accompaniment. Take this document to CRAS to regularize your situation.

5# Wait for the government's reanalysis

After you correct any outstanding issues, the government will conduct a new analysis to verify that you still meet the program's criteria. If everything is in order, Bolsa Família can be automatically reactivated the following month.

What to do if the benefit is not reactivated?

If even after regularization the Family Allowance continue to cancel, you can:

  • Request an in-person review at CRAS;
  • Ask for help from the Bolsa Família Ombudsman by phone 121;
  • Make a new application to the program, if your family has lost the benefit and continues to meet the criteria.

The most important thing is to keep looking for information and ensure that your data is correct in the Single Registry.

How to prevent Bolsa Família from being canceled again?

To avoid the risk of losing your benefit in the future, follow these tips:

1# Keep the Single Registry updated – Whenever there are changes in the family (such as birth, death, change of address or income), go to CRAS and report it.

2# Monitor your benefit status regularly – Use the Bolsa Família or Caixa Tem app to check if there are any pending payments.

3# Ensure children's school attendance – Confirm that the school is sending data correctly to the government.

4# Stay up to date with vaccinations and prenatal care – Take your children to the health center and keep their checkups up to date.

If you follow these guidelines, your chances of having Bolsa Família canceled again will be much lower!

Reactivate the benefit

If your Bolsa Família was canceled, don't panic. In most cases, it is possible to reactivate the benefit by correcting pending issues in the Single Registry and ensuring that your family complies with all program rules.

The ideal is to act as soon as possible to avoid being without this essential assistance. If you need it, go to CRAS, check your data and follow the necessary steps to receive Bolsa Família again without complications.

Don't leave money on the table! Check your situation now and secure what's rightfully yours.

See also: FGTS: how to withdraw even if you are not unemployed?

March 10, 2025