If your Gas subsidy approved., If the payment hasn't yet been credited to your account, it's important to understand the possible reasons and know how to resolve this situation. This benefit is essential for many families, and any delay can impact the household budget. In this article, we explain the main reasons for this problem and what the solutions are.

How does the Gas Assistance payment work?

The Gas Assistance Program is a benefit intended for low-income families to help with the purchase of cooking gas. Payment is made every two months and follows a schedule defined by the government, usually based on the last digit of the Social Identification Number (NIS).

The aid amount corresponds to the national average price of a 13 kg gas cylinder, and may vary according to market fluctuations. Payment is made by Caixa Econômica Federal, through Caixa Tem, registered bank accounts, or withdrawal with the Social Card.

Why hasn't the Gas Assistance money been deposited yet?

If your Gas Assistance payment has been approved but hasn't yet been credited to your account, several situations could explain the delay:

1# Registration error – If there are inconsistencies in your data in the Single Registry (CadÚnico), payment may be suspended until the information is corrected. 2# Payment schedule The government follows a schedule for releasing the benefit. Check if your payment date has arrived. 3# Inactive or problematic bank account – If payment is made via bank account and that account is inactive or has restrictions, the amount may not be credited. 4# Caixa system failure – In some cases, operational problems may delay the deposit. 5# Benefit blocked or suspended If any irregularities were identified, the benefit may have been temporarily suspended. 6# Problems with the Caixa Tem app The money may have been deposited, but the app may be malfunctioning and displaying the balance.

How can I check the status of my Gas Assistance payment?

If the payment hasn't been credited yet, you can check the payment status through the following channels:

  • Caixa Tem App Access your digital account and see if there are any funds available.
  • Bolsa Família App – Allows you to check the status of your Gas Assistance.
  • Caixa Econômica Federal website – Enter your information and check your benefits.
  • Customer Service Center 111 – Caixa's channel for questions about social benefits.
  • Services at the CRAS (Social Assistance Reference Center) – Visit a Social Assistance Reference Center to check if there are any outstanding issues with your registration.

What to do if the money hasn't arrived?

If your Gas Assistance payment has not yet been credited, follow these steps:

1# Check the payment schedule. – Please confirm that your payment due date has already passed. 2# Update your information in the Single Registry (CadÚnico). – If there is a registration error, go to a CRAS (Social Assistance Reference Center) to correct your information. 3# Check your bank account. – If you provided an account for deposit, please confirm that it is active and without restrictions. 4# Access Caixa Tem during alternative hours. The app may become overloaded at times, preventing you from viewing your balance. 5# Contact Caixa. If everything is correct and the payment has not been made, call Caixa Econômica Federal for more information.

How to avoid problems with the Gas Subsidy?

To ensure your Gas Assistance payment is made without delays or blocks, please follow these recommendations:

  • Keep your information updated in the Single Registry.
  • Please refer to the official payment schedule.
  • Make sure your bank account is active and functioning.
  • Check the Caixa Tem app regularly to avoid unexpected problems.
  • If you experience frequent problems, seek guidance from the CRAS (Social Assistance Reference Center).

Check for delays

If your Gas Assistance application has been approved but the money hasn't yet been deposited into your account, there could be several reasons for the delay. Checking your payment status, keeping your information updated, and following the regularization steps can resolve the issue quickly.

If you have any questions or difficulties, seek assistance through official Caixa and government channels. This way, you ensure that the benefit arrives correctly and continues to help your family purchase cooking gas.

See also: Can Bolsa Família be judicially blocked due to debt?

March 5, 2025